GGP Group Pty Ltd is committed to providing customers with clear and straightforward return and refund arrangements for products purchased through our website.This Returns & Refunds Policy applies to eligible purchases made in Australia.
Eligible products may be returned within 30 days from the date of delivery.Customers must contact GGP Group Pty Ltd within the applicable return period to request a return.This policy does not limit or exclude any rights available to consumers under the Australian Consumer Law (ACL).
We accept returns for both defective and non-defective products, including where:
For change-of-mind returns, the product should be returned in substantially the same condition in which it was supplied, subject to applicable consumer rights.
Depending on the product, location and circumstances of the return, customers may be provided with one of the following return methods:
Where an in-store return facility is available for the relevant product, customers may return the product to the designated GGP Group location specified by our customer service team.Customers should contact us before attending a location to obtain return instructions.
Where a designated drop-off location is available, customers may return the product to the drop-off location specified by GGP Group.The applicable drop-off location and instructions will be provided when the return is approved.
Where applicable, customers may return products using a postal or carrier service approved or arranged by GGP Group.Return instructions, including the applicable carrier or return address, will be provided when the return is authorised.For large, heavy or specialised products such as shipping containers, GGP Group may arrange an appropriate carrier or collection service where applicable.Customers should not send a product back without first contacting GGP Group and receiving return instructions.
For approved returns covered by this policy, GGP Group will provide information about any applicable return transportation arrangements before the return is completed.Where GGP Group is responsible for the return transportation under the applicable return arrangement, the customer will not be charged a return collection or transportation fee.No restocking fee is charged for approved returns under this policy.
If a product arrives damaged, defective or materially different from what was ordered, please contact us as soon as reasonably possible.We may request:
Where a remedy is required under the Australian Consumer Law, we will provide the applicable remedy in accordance with those rights.
Eligible non-defective products may be returned for change-of-mind reasons within 30 days of delivery, subject to the conditions of this policy.The product must generally remain in substantially the same condition as supplied.Certain customised, modified or specially configured products may not be eligible for change-of-mind returns. This can include products that have been specifically modified, fabricated or configured to a customer's requirements.This does not affect any rights the customer has under the Australian Consumer Law.
We accept exchanges for eligible products, subject to product availability.Where the replacement product has a different price, any applicable price difference will be communicated to the customer before the exchange is completed.Consumer guarantees under the Australian Consumer Law continue to apply.
Where a refund is approved, the refund will generally be made using the original payment method.GGP Group does not charge a restocking fee for approved returns.We aim to process approved refunds within 30 days after the returned product has been received and assessed, where applicable.The time taken for the funds to appear in the customer's account may also depend on the customer's bank or payment provider.
Before returning a product, customers should contact:GGP Group Pty Ltd
Phone: +61 491 570 006
Email:sales@ggpgroupptyltd.com.auPlease provide:
Our team will review the request and provide the applicable return instructions.
Customers must take reasonable care of products while they are awaiting return.For change-of-mind returns, products should generally be unused and in substantially the same condition as when supplied.For defective, damaged or incorrect products, customers should not attempt repairs or modifications before contacting GGP Group unless otherwise instructed.
Shipping containers and other large or heavy products may require specialised transportation.Where applicable, GGP Group may arrange an appropriate carrier, collection service or other return arrangement based on the product and delivery location.Customers must provide reasonable access for any approved collection or return arrangement.
Products that have been customised, modified or specially configured for a customer may have different return arrangements.Examples may include containers modified with:
Any applicable restrictions will be communicated to the customer before or at the time of purchase where reasonably practicable.Nothing in this section excludes or limits rights that cannot legally be excluded under the Australian Consumer Law.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.Where a product has a major failure, customers may have rights to a refund, replacement or other remedies.For certain non-major failures, customers may have rights to have the product repaired or replaced.This policy does not exclude, restrict or modify any consumer guarantee or other right that cannot legally be excluded under Australian law.
For questions about returns, refunds or exchanges, please contact: GGP Group Pty Ltd
Phone: +61 491 570 006
Email:sales@ggpgroupptyltd.com.au
Website: ggpgroupptyltd.com.au